Patient Personas and User Journey Maps
Physio Persona and User Journey Map
Process work: Planning research interviews
First meeting
Notes from a preliminary meeting to understand the problem. Key highlights:
Physios are concerned with patient demotivation. How to keep them motivated?
App needs to allow physios to assign exercises to their patients.
Patients to input and monitor their pain scores through the app.
Brainstorming patient research goals
Mind mapping to understand topics to cover in research interviews. The main sections were:
Understanding the patient experience of TOS.
The types of pain they experience.
Their exercise routines.
Their motivation levels.
How well they have been reporting their symptoms back to physios.
Brainstorming physio research goals
Mind mapping to understand topics to cover in research interviews. The main sections were:
Understanding TOS treatment times.
Treatment success rates.
Common symptoms.
Common exercises, how they are prescribed, how often these are completed.
How they motivate patients.
Empathy maps
Below are two empathy maps I made that combined the findings from multiple interviewees into personas.
Let’s collaborate!
Hey, thanks for taking the time to review my work.If you have an idea that we could collaborate on, or want to know more about my process, feel free to drop me a message!